The Whitefox Pledge
OUR COMMITMENT TO YOU
Our commitment to ensuring operational excellence for our customers and their plants.
What does The Pledge entail?
Through ongoing assessment of plant data we provide regular support to operators on how to get the best out of their Whitefox ICE® systems. This includes feedback on optimization for energy and water savings and product quality as well as preventative maintenance support to maximize uptime, prevent processing disruptions, and provide diagnostic information to maximize the functionality of our solutions.
Essentially, the Whitefox Pledge helps our customers achieve their unique goals.
“We’ve always worked very closely with the customer to make sure that we’re developing something that fits their specific needs, and the pledge is a continuation of that.”
Jessica Lopez, Product Engineering Manager
Commitment to the New Energy Revolution
Ensuring the longevity of our membranes and optimizing operations within our customers’ plants is fundamental to our founding value to produce more from less. The Whitefox Pledge elevates both our systems and technologies to the level that change-makers within our industry deserve and creates the sustainable, low carbon products that our industry needs.
OUR PARTNERSHIPS
We are fully invested in our customer relationships, placing value on quality, reliability, and great service to nurture trust and respect.
“As a customer of Whitefox, I’m really pleased with the role that the Whitefox Pledge has played in supporting our operations. It’s been an asset as we benefit from the more customized approach in understanding what plant parameters influence the functionality and lifetime of the membranes.”
Mike Chisam, CEO, Kansas Ethanol
Through both initial and post-installation communication, we stay in the know so we can optimize our technology to continue pioneering energy-saving solutions for the biofuels industry.
OPTIMIzING DATA
Harnessing and optimizing data is essential to driving efficient production. Through ongoing data collection, we analyze this data and present it to our customers so that we can understand its impact together.
We take a proactive, preventative approach to cartridge maintenance, and work together with our customers to ensure smooth operations.
Aligning Solutions with Goals
By developing customer-specific key performance indicators (KPIs), we put this data to work and create a plan with our customers that allows us to enable their near and long-term goals together.
It’s part of The Whitefox Pledge to honor this commitment along with the growing needs of both our industry and the planet.
“We’re a solutions company, not a product company. We take measures for each customer to ensure that we are delivering solutions specific to their needs.”
Michael Rice, Director of Project Delivery and Customer Support at Whitefox
TRAINING Programme
Through a proactive training program that provides routine interactions with our customers’ operators, we will transfer membrane expertize from our lab team to the end customer to optimize the use of our technologies.
By holding annual training sessions, we look to continually support our customers as partners in paving the way towards Net Zero emissions and a prosperous biorefining sector.
“Achieving excellence by transparency, honesty, integrity, education, always thinking about the long term for our customers, those are Whitefox’s values, and the Pledge delivers exactly that.”
Sam Cushing, Head of People and Culture
Quick Response & Strategic Supply
Monitoring and Reporting
- Quarterly Performance Reports
- Annual Refresher Training
- Operational Upgrades
Investigation and Assistance
- Engineering Support
- Ad Hoc Performance Analysis
Cartridge Support
Periodic inspections
Scheduled replacements
Cartridge repair and remanufacture services
