Our commitment to ensuring operational excellence for our customers and their plants.
What does The Pledge entail?
Through ongoing measurement, maintenance, and support of our ICE® solutions, post-installation, we strive to extend the lifetime of our cartridges, prevent processing disruptions, reduce our customers’ ongoing operating expenditures (OPEX) costs, and provide tailored diagnostic information to maximize the functionality of our solutions.
Essentially, the Whitefox Pledge helps our customers achieve their unique goals.
“We’ve always worked very closely with the customer to make sure that we’re developing something that fits their specific needs, and the pledge is a continuation of that.”
Jessica Lopez, Product Engineering Manager
We are fully invested in our customer relationships, placing value on quality, reliability, and great service to nurture trust and respect.
“It’s fundamental for us to establish an open line of communication, and a strong partnership is a key indicator for us to understand how the Whitefox Pledge is making an impact.”
Jackie Hayes, Business Development Manager
Through both initial and post-installation communication, we stay in the know so we can optimize our technology to continue pioneering energy-saving solutions for the biofuels industry.
Harnessing and optimizing data is essential to driving efficient production. Through ongoing data collection, we analyze this data and present it to our customers so that we can understand its impact together.
We take a proactive, preventative approach to cartridge maintenance, and work together with our customers to ensure smooth operations.
Aligning Solutions with Goals
By developing customer-specific key performance indicators (KPIs), we put this data to work and create a plan with our customers that allows us to enable their near and long-term goals together.
It’s part of The Whitefox Pledge to honour this commitment along with the growing needs of both our industry and the planet.
“We’re a solutions company, not a product company. We take measures for each customer to ensure that we are delivering solutions specific to their needs.”
Michael Rice, Director of Project Delivery and Customer Support
Through a proactive training program that provides routine interactions with our customers’ operators, we will transfer membrane expertize from our lab team to the end customer to optimize the use of our technologies.
By holding annual training sessions, we look to continually support our customers as partners in paving the way towards Net Zero emissions and a prosperous biorefining sector.
“Achieving excellence by transparency, honesty, integrity, education, always thinking about the long term for our customers, those are Whitefox’s values, and the Pledge delivers exactly that.”
Sam Cushing, Head of People and Culture
Quick Response & Strategic Supply
With boots on the ground accessible to any plant within hours, we can provide rapid response services to damaged or broken cartridges. Furthermore, in the event of an emergency, Whitefox can provide a quick response cartridge dehydration solution.
Monitoring and Reporting
- Quarterly Performance Reports
- Annual Refresher Training
- Operational Upgrade
Investigation and Assistance
- Engineering Support
- Ad Hoc Performance Analysis
- Service Exchange Cartridges
- Individual Cartridge Inspection
- Emergency Replacement Cartridges
- Cartridge Repair
- Cartridge Remanufacture
- New Cartridges
Commitment to the New Energy Revolution
Ensuring the longevity of our membranes and optimizing operations within our customers’ plants is fundamental to our founding value to produce more from less. The Whitefox Pledge elevates both our systems and technologies to the level that change-makers within our industry deserve and creates the sustainable, low carbon products that our industry needs.